Talk: Empathy at work - using the alchemy of empathy to improve teamwork.
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Speaker:
Aki Salmi
Talk description
Title:
Empathy at work - using the alchemy of empathy to improve teamwork.
Short synopsis:
Trust is a key component for high performing teams, And while trust is built in the smallest of moments, in this talk, Aki will talk you through how empathy can have ever-lasting effect on trust. How arguments and conflicts, that have mostly destructive power, can be transformed into curiosity-driven conflicts. Curiosity being one key ingredient of empathy - really trying to understand other people’s viewpoints and their needs behind.
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Long synopsis (optional):
5 Key Learnings: * Key elements of high performing team, from study by Google (Project Aristotle) * How trust can be built, in the smallest of moments. * Understanding differences of different kind of listening * How to identify (own) strong opinions and * How to seek understanding when having strong opinions Notes: I used to be involved in quite a few arguments at work. About from how we do stuff (let it be scrum or TDD), to how we could improve (at least from my point of view) and all the way to how to design certain code architecture. Not always did I win. Not always did I lose. Not always was I happy about the discussion I was having with other people. Not always other people were pleased, either. All these had one common denominator - one thing that was in common. It was me. I was in all the arguments and conficts I was part of. After realizing that, and learning more effective ways to communicate, I have found myself not having any more heated discussions. No more heated arguments, no more winning / losing. Instead, I think of conflicts as it gives me an opportunity to learn what others’ are thinking - a tool to support my curiosity The core of the talk is empathy: listening and honest self-expression. I will share what I’ve learned about high performing teams (Project Aristotle) and about building trust (BRAVING by Brené Brown) and tie those together to provide few concrete tools to learn more of. I will also talk about my transformational story - how I changed and how I chose to behave in more effective manner, as team player. How I’ve chosen to be honest and emphatic towards myself and towards other. And I’ll share couple of tools I’ve used most that I have seen helpful at workplace. The talk (and my life) is heavily influenced by the work of Marshall Rosenberg (Nonviolent Communication) The talk is scoped for 30minutes, but longer session would mean that it will also be very interactive where the listeners become participants and who’ll get a chance to practice the learnings during the talk. We’ll learn that conflicts are good. Different ways of thinking are good. We’ll also learn how to talk about different opinions / views in a constructive way - without destructive power so often seen at work.
Max size: 5000 chars
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