Talk: Team Dynamics & Communication Skills (Team Projects, Start-Ups & Customer Service)

Speaker: Stacey Jenkins Conception, M. Psych

Talk description

Title:	Team Dynamics & Communication Skills (Team Projects, Start-Ups & Customer Service)
Short synopsis:	This is ideal for individuals who work in Teams working in the areas of Software Engineering, Developing & Programming. •This concept has proven SOUND and EFFICIENT in regards to producing advanced degrees of SUCCESS in the areas of administration performance and team concept awareness. •My approach derives from my experience as an adjunct professor (psychology & group dynamics) and experience as an interrogator/profiler and hostage negotiator. My proficiency with said skills has allowed me to assemble a METHOD. •My RESEARCH and practice will assist companies, organizations, and groups by merging psychology in consort with Active Listening Skills (ALS), which will result in an ACCELERATED-advance technique, devised to build rapport as well as enhanced TEAMBUILDING methods. Max size: 500 chars
Long synopsis (optional):	Key Takeaways: •Creative Problem Solving •Customer Service & Support •Generational Gaps & Workplace Diversity •Goal Setting •Leadership and Influence •Employee Efficiency •Using Group Dynamics •The loss of translation in a text/email. •The value of how things are said •How someone hears a word Crux Conception’s experience as a Scholar (Forensic Psychology), Adjunct Professor (Group Dynamics/Psychology), and Crisis/Hostage Negotiator has allowed him the ability to create a method for CIVILIANS to use regarding the application of Communication Skills. The attendees will take with them SKILLS used by Hostage/Crisis Negotiators, which have been Converted for personal, business, and everyday use. •This presentation will allow businesses to use the TEAM PROJECT MODEL to help their team members cooperate with each other, with the focus on utilizing distinctive intensities within individual elements among members of a team. •My presentation will illustrate that the above model is acceptable. However, a team will not communicate effectively if a team that has been taken apart and separated due to disconnection and lack of communication. •By using ACTIVE LISTENING SKILLS (ALS), a method developed by the FBI, every team member will increase productivity regarding their specific missions, and when united, the team members will form successful finalization of their team-goal. By applying ALS, the team’s entire task will be the result of a collective productive representation of their work. •As with all teams, each team was placed together because at the initial conception of the group; it was assumed that the team element is within the excellent working order. However, the appreciation of the team model must be well-oiled, and if not, members of the team will individually lack the proper function that is necessitated for TEAMWORK and fail to produce. Key Takeaways: Minimal Reassurances (Building rapport and encourage individuals to continue talking): Attendees will learn to use sounds especially on the phone, to let one person know the other is there and listening. Such as, “Oh?” “When?” and “Really?” Attendees will learn to utilize these forms of questions, comments, or sounds that do not interfere with the flow of conversation but will let the other individual know that you are there and listening. Paraphrasing (This skill clarifies content, highlights issues and promotes a give and take between you and another, it tends to make the other individual a better listener): Attendees will appreciate the skill of summarizing what they have just heard and repeated it back in their own words. The skill demonstrates listening, creates responsiveness, and establishes rapport because it is evident that you have heard and understood. Usually, paraphrasing begins with the words, “Are you telling me…” “Are you saying…” or “So, what your saying is…. Mirroring/Reflecting (useful when you are at a loss for words) Attendees will learn to use this skill when they need clarification. The skill provides an opportunity for the individual to think about what you have said. This skill allows the listener to asks for more input without guiding the direction of the other individual’s thoughts This skill elicits information when you do not have enough to ask a pertinent question. Open-Ended Questions (The primary use of this skill is to get individuals to talk) Attendees will learn to encourage individuals to say more without directing the conversation. used to have your questions answered with more than just a “yes” or “no.” This skill gets information using fewer questions, they typically begin with: how, what, when and where. Attendees will discover how to avoid using Closed-end questions such as “why.” “Why” questions tend to steer the conversation toward blame and shut down communication. “Why” questions also tend to pass judgment. This skill gives a feeling of interrogation that makes rapport building difficult and causes you to work harder at thinking up new questions. “I” Messages (Used when communication is difficult and intense): The attendees will discover that “I” messages enable them to let the other individual know how he/she is making you feel, why you think that way, and what the other individual can do to remedy the situation. “When you said that, I feel….” or “I feel…. when you said….” Effective Pauses (Silence) The attendees will develop this skill to use when emphasizing their point. Silence can be very useful on several levels because most people are not comfortable with silence and will fill it with talk. The attendees will discover to use silence just before or just after saying something important. Max size: 5000 chars
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