Talk: Customers Lie! How can we uncover the truth in client workshops?

Talk description

Title:	Customers Lie! How can we uncover the truth in client workshops?
Short synopsis:	Find out about Andy’s first agile project (a loft conversion for his guesthouse in Newquay) and the lean principals he learned from "Mez the builder". Take a crash course in Behaviour Driven Development (BDD), and find out how Andy uses deliberate discovery to “hear” what clients want. During this session, Andy will share his team’s approach to client workshops, that help them separate out the “what” from the “how”, and get to the bottom of what clients really want. Max size: 500 chars
Long synopsis (optional):	This session comes in three parts: Firstly, find out about Andy’s first agile project (a loft conversion for his guesthouse in Newquay) and the lean principals he learned from "Mez the builder". This is a brief overview of the Agile principals (what good agile talk would be complete without it) without reading out loud the Agile Manifesto from a powerpoint slide. Second, take a crash course in Behaviour Driven Development (BDD), and find out how Three Amigos can use deliberate discovery to “hear” what clients want. Deliberate discovery is a technique that can help uncover the boundaries and edge cases of an idea; Andy believes this is the essence of BDD (not tools, or frameworks), and the foundations of… Finally, Andy will share his team’s approach to client workshops that help them separate the “what” from the “how”. They use three-steps - brain-dump, discovery, playback - and a mob of Amigos to answer the question “what on earth do they really want?”. Max size: 5000 chars
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