Talk: In Agile we trust?
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Speaker:
Matt H
Talk description
Title:
In Agile we trust?
Short synopsis:
Agile methods are often deemed to be more effective than others because they are transparent and empirical, however they also rely very heavily on trust. How do we measure trust and how do we know if it is improving? Do we understand the difference between being trusted and being trustworthy? What happens to the trust in a team that fails to deliver on time? How do new Agile teams become trusted and ultimately trustworthy and does Senior management even really trust in “Agile” to deliver? Through our research at two Government clients this session explores trust and trustworthiness in an Agile environment. We will also chart what can happen to trust over time at various levels and discuss ways we can work to build trust into our delivery models to make us more effective.
Max size: 500 chars
Long synopsis (optional):
Agile methods are often deemed to be more effective than others because they are transparent and empirical, however they also rely very heavily on trust. Trust itself is hard to discern so this session will draw the distinction between being trusted and being trustworthy. But how do we measure trust and how do we know if it is improving? In any environment there are different levels of trust given to different teams by managers and other interested parties, but do those teams recognise that and know how they can change it? Also there are potentially different levels of trust given the other way. But what happens to the trust in a team that fails to deliver on time? How do new Agile teams become trustworthy and does Senior management even really trust in “Agile” to deliver at all? Through work carried out across two large Government clients, we proposed a series of open questions asking workshop participants to draw charts depicting the "trust" of their team over time. We then talked through who's trust was important and what events might change the level of "trust" that they were granted. Through repeating this session at multiple sites with different teams, some interesting patterns emerge and a clear message for Agile teams has come into focus. This session will talk through some background and the journey above, then give a clear message of how people can maintain and improve the position of trust that they have, and how they can help others to do the same.
Max size: 5000 chars
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