Talk: Using Agile to improve Business Processes
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Speaker:
Sabrina Hörner
Talk description
Title:
Using Agile to improve Business Processes
Short synopsis:
The potential of Agile goes far beyond the boundaries of the software development process. We want to improve business processes by agile practices, such as Daily Stand-Up, which have their origins in software development. By now, we have examined the implementation of Agile practices in software development processes in an evolutionary manner by executing a smart transition in several Software Companies. We believe, most of Agile practices are also applicable on business processes. Our aim is to examine this aspect with an evaluation in Service Company.
Max size: 500 chars
Long synopsis (optional):
In general, we use Agile in the context of software development processes, either for changing, improving or evolutionary transition. The potential of Agile yet goes far beyond the boundaries of software development processes. Here lies our motivation. We do not only want software development processes, but also business processes to benefit from Agile values, Agile principles and Agile practices. By examining Agile in business processes, we want e.g. to improve processes in order to achieve better quality, a more sophisticated time-to-market, increased customer involvement as well as greater democratization within the project. To examine this, we use a comprehensive catalogue of homogenous described Agile practices. Our vision is to select appropriate practices from our catalogue of practices and to implement them into selected business processes. Due to the multitude of business processes, we have clustered the Agile practices into five subareas: Monitoring & Transparency, Planning, Creativity, Feedback & Improvement, Requirements. This simplifies and accelerates the selection of appropriate practices for the respective business process. In addition, we have set conditions to limit the number of business processes, since want to focus on one area to benchmark evaluation results. The conditions include (1) the focus on a particular business sector (2) focus on specific departments, and (3) draw three specific piloting processes from these. In the business sector, we refer to the service industry, with a focus on personnel and marketing (administration). We chose staff and marketing, because they are planning and creativity intensive and linked to many small-scale activities, which e.g. must be monitored and must be made transparent. They are also closely coherent with customer and user contact, which means that improvement and feedback options in processes are very important. The processes considered for the evaluation are selected company-specifically together with the customer.
Max size: 5000 chars
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